Bethnet - Network Outage Update – Fibre Cable Break – Incident details

All systems operational

Network Outage Update – Fibre Cable Break

Resolved
Major outage
Started 3 days agoLasted 3 hours 38 minutes

Affected

Bethlehem FTTH

Major outage from 5:45 AM to 9:23 AM

La Provance FTTH

Major outage from 5:45 AM to 9:23 AM

Jordania FTTH

Major outage from 5:45 AM to 9:23 AM

Updates
  • Resolved
    UTC
    Resolved

    The fibre cable break affecting Jordania, La Provance, Preekstoel Road, and Mary Ann Plotte has been repaired, and services have been restored.

    If your Internet connection is still offline, please reboot your equipment.


    If the connection remains offline after rebooting, please contact Bethnet Support on 082 637 2424 for further assistance.

    We apologise for the inconvenience and thank you for your patience and understanding.

  • Investigating
    UTC
    Investigating

    Please be advised that a fibre cable break is currently affecting services in the following areas:

    • Jordania

    • La Provance

    • Preekstoel Road

    • Mary Ann Plotte

    Our technical team is aware of the fault and is working to locate and repair the damaged fibre cable as soon as possible.

    We apologise for the inconvenience and appreciate your patience and understanding.